Shipping & Handling
We ship worldwide, but note that there are shipping restrictions on some products. Due to manufacturer constraints, we are unable to ship some products to international destinations.
The shipping quote developed is based on your directions for delivery service, size and weight of the shipment, and final destination. Shipping and delivery dates are based on the delivery destination and stock availability. You will be notified of a tracking number, once the order is ready for shipping.
If you are shipping into the U.S.A., you will be required to provide a social security number (tax i.d.) or business EIN as this is a cross-border shipping requirement. We will not ship your order until we receive this information, which could delay shipping times. If the tax i.d. that you have provided does not match the ship-to address, U.S.A. customs may deny the package's entry, and the item will be returned to us. In this case, we will not refund shipping charges, and you may be responsible for a 25% restocking fee. If one of our staff members does request a tax i.d. number from you, kindly provide them with this information so that they may process your order. We may request from time to time a tax i.d. for any orders shipping to countries which require this information, alongside any other required export documentation.
Duties and Taxes
You may be charged customs duties and taxes for product purchased online because:
Duties and taxes are not included in the price of the goods you purchase on our website, and might not be included in the overall shipping costs you pay to the online retailer.
When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country) or within a single customs union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.
We do our best to move your shipment as quickly as possible! Standard lead-time for Wine Pegs hardware is 1–2 weeks from the date of purchase. Custom panels are typically produced and shipped within 4-6 weeks from the date of the signed-off drawings. Due to the high-volume of product shipments, Wine Pegs does not guarantee any lead times for any products or custom panels as lead times are dependent upon stock availability and material availability at the time of purchase. Powder-coated products can take longer to produce.
Please contact one of our representatives for a general lead time prior to placing your order. Standard and express shipping options are available, however, packing times are dependent upon stock availability and cannot be guaranteed.
We recommend that you place your order with as much advance notice as possible to avoid delays. In addition, we are unable to offer refunds for custom panels.
Note that you will need to be present at the time of delivery and will be contacted by shippers regarding drop-off and receiving time. If you are unable to be present to accept the delivery, you will be charged for return delivery and are subject to a twenty-five percent (25%) restocking fee. Information regarding shipping status and company will be provided upon purchase and it is your responsibility to keep note of delivery details regarding your order. Please let us know if we can help you with obtaining any information and feel free to contact us with any inquiries surrounding receipt of goods at email@example.com.